Premium Hardware Return Policy

Thank you for shopping at We value your satisfaction and want to ensure
that you are completely happy with your purchase. If, for any reason, you are not satisfied with
your product, we offer a hassle-free return policy subject to the following conditions:


  • Timeframe: Customers may return products within 15 days of receipt, starting from the
    date of delivery. Beyond this period, we cannot accept returns.
  • Return Merchandise Authorization (RMA): Prior to returning any product, customers
    must obtain a Return Merchandise Authorization (RMA) number from
    PremiumHardware. To request an RMA, please contact our customer service team via
    phone or email. The RMA number should be clearly indicated on the return package.
  • Packaging: When returning a product, it is essential to use the original packaging
    received. Please ensure that all parts are repacked into their original protective bubble
    bags or boxes to prevent damage during transit. We recommend using additional
    packaging materials if needed to ensure the product's safe return.
  • Insurance: For products valued at $100 or more, it is strongly recommended to obtain
    insurance when shipping the return. This will provide coverage in the event of loss or
    damage during transit. PremiumHardware will not be responsible for any loss or damage
    incurred during the return shipping process.
  • Condition of the Product: The returned product must be in its original condition, unused,
    and free from any signs of wear, damage, or modification. It should include all
    accessories, manuals, and documentation that were originally included in the package.
  • Refund Process: Once we receive the returned product and verify that it meets the above
    conditions, we will process your refund. Refunds will be issued in the original form of
    payment used for the purchase, excluding any shipping or handling charges. Please note
    that it may take several business days for the refund to appear in your account.
  • Non-Returnable Items: The following items are not eligible for return:
    • Products that have been used, modified, damaged, or are not in their original
  • Shipping Costs: Unless the return is due to an error on our part, the customer is
    responsible for the return shipping costs.
  • Damaged or Defective Products: If you receive a damaged or defective product, please
    contact our customer service team immediately. We will provide assistance and arrange
    for the return or replacement of the product at no additional cost to you.

Please note that this return policy applies only to purchases made directly from

We strive to provide the best customer service possible and will do our utmost to ensure a
smooth and satisfactory return process. If you have any questions or concerns regarding our
return policy, please don't hesitate to contact our customer service team.

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